Frequently Asked Questions
Everything you need to know about your next curated piece.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey.
What is COLLECT's return policy?
We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please note that sale items are final sale.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At COLLECT, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.